This Privacy Policy explains how Casana Insurance LLC ("Casana," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit casanamortgageprotection.com (the "Site"), submit a quote request, or otherwise interact with our services. By using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When you submit a quote request or contact us, we collect:
- Contact information — first name, last name, email address, phone number
- Location information — ZIP code, city, state (derived from your ZIP code)
- Insurance qualification information — date of birth, basic health history, mortgage balance, monthly mortgage payment, preferred beneficiary
- Communication preferences — preferred contact method (phone, text, or email)
1.2 Information Collected Automatically
When you visit the Site, we and our service providers automatically collect:
- IP address and approximate location derived from it
- Browser type, operating system, and device information
- Pages visited, time spent on the Site, referring URL
- Marketing campaign identifiers (UTM parameters, ad IDs, click IDs) used to measure ad performance
- Cookies, pixels, and similar tracking technologies (see Section 6)
1.3 Information from Third Parties
We may receive information about you from third parties, including marketing partners who refer you to the Site, advertising platforms (such as Meta/Facebook), and service providers that help us verify or enhance the information you submit.
2. How We Use Your Information
We use the information we collect to:
- Match you with licensed insurance agents who offer mortgage protection and related products
- Allow licensed agents to contact you regarding insurance quotes and coverage options
- Respond to your questions and provide customer support
- Improve the Site and our marketing efforts
- Measure ad performance and optimize our advertising campaigns
- Detect, prevent, and respond to fraud, security incidents, and abuse
- Comply with legal obligations
3. How We Share Your Information
We share your information in the following ways:
3.1 Licensed Insurance Agents and Carriers
The primary purpose of this Site is to connect you with licensed insurance agents and brokers who can provide quotes. When you submit a quote request, your information will be shared with one or more licensed agents and/or insurance carriers who may contact you regarding mortgage protection insurance or related products.
3.2 Service Providers
We share information with vendors who provide services on our behalf, including:
- Hosting and infrastructure providers (Vercel, Supabase)
- Email and SMS delivery services
- Analytics and advertising platforms (such as Meta/Facebook and Google)
- CRM and lead management platforms
These providers are bound by confidentiality obligations and are only authorized to use your information to provide services to us.
3.3 Legal and Safety
We may disclose your information when required by law, subpoena, court order, or other legal process; to enforce our Terms; to protect our rights, property, or safety; or to investigate fraud or security issues.
3.4 Business Transfers
If Casana is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.
3.5 We Do Not Sell Your Personal Information to Data Brokers
We do not sell personal information to data brokers for unrelated marketing. Sharing with licensed insurance agents to fulfill your quote request is the core service you have requested, not a sale to a third party.
4. Your Rights and Choices
4.1 Opt Out of Communications
- Phone calls: Ask any caller to remove you from their list, or contact us at the address below.
- SMS: Reply "STOP" to any text message to unsubscribe.
- Email: Click the unsubscribe link in any email or contact us directly.
4.2 Access, Correction, and Deletion
Depending on your state of residence, you may have the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of certain uses or sharing of your information
- Receive a copy of your information in a portable format
To exercise any of these rights, email us at privacy@casanainsurance.com. We may need to verify your identity before fulfilling the request.
4.3 California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what categories of personal information we collect and the categories of sources, the right to delete personal information, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information, and the right to limit the use of sensitive personal information. To exercise these rights, contact us at privacy@casanainsurance.com.
4.4 Other State Residents
If you are a resident of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, or other states with comprehensive privacy laws, you may have similar rights to those described above. Contact us to exercise these rights.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, and modification. The Site uses HTTPS/SSL encryption for all data transmission. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate the Site, measure ad performance, and improve user experience. Specifically, we use:
- Strictly necessary cookies — required for the Site to function
- Analytics cookies — to understand how visitors use the Site
- Advertising cookies and pixels — including Meta Pixel (Facebook) and similar tools — to measure ad effectiveness and show you relevant ads on other platforms
You can control cookies through your browser settings and opt out of personalized ads through the Network Advertising Initiative (optout.networkadvertising.org), the Digital Advertising Alliance (optout.aboutads.info), or your device's advertising settings.
7. Data Retention
We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Lead submission data is typically retained for a period of 7 years to comply with insurance industry record-keeping requirements, after which it is securely deleted or anonymized.
8. Children's Privacy
The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided personal information to us, please contact us immediately and we will delete it.
9. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. International Visitors
The Site is operated from the United States. If you are visiting from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when this Policy was last revised. Material changes will be communicated through a prominent notice on the Site. Your continued use of the Site after changes constitutes acceptance of the revised Policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Casana Insurance LLC
Privacy Inquiries: privacy@casanainsurance.com
General Support: support@casanainsurance.com
Website: casanainsurance.com
This Privacy Policy is provided as a general template based on industry-standard language for insurance lead-generation businesses. It may not address every legal requirement applicable to your specific business or jurisdiction. Casana Insurance LLC recommends consultation with a qualified privacy attorney to ensure compliance with applicable laws, including but not limited to the Telephone Consumer Protection Act (TCPA), the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), and other state and federal privacy laws.